Customer Service Graduate Jobs - Careers Guide

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If you like the idea of a customer-facing role, keeping customers happy and helping them with their enquiries, then you should consider a career in customer service. Most businesses employ customer service professionals as a first point of contact for consumers and other companies so there’s a wide selection of employers to choose from.

For example, if you love fashion and enjoy advising people on their style, then why not consider a position as a retail manager for a leading label or brand? Equally, if you’re passionate about travel, perhaps a career as a travel advisor or holiday rep would suit you.

As the face of an organisation, customer service professionals are vital in driving and retaining business by ensuring consumers have a positive experience. Often, there is also an element of sales to the work, with employees expected to recommend products and encourage customers to spend more money.

What degree do I need?TOP ^

Although a degree is not a pre-requisite for a career in customer service, many companies and large organisations recruit graduates specifically to train them for managerial positions. So, although you may start off in a customer service role, you will rapidly progress through the business.

Some good degrees that will help you get into customer service and relations roles include:

  • Business and management
  • Economics
  • Human resources management
  • Service management
  • Geography

Most employers will be happy to take graduates from any degree, providing they can show the appropriate skills and determination to succeed.

What skills do I need?TOP ^

Customer service roles are all about making sure the customer gets the best service possible and goes home happy. It is therefore vital that you have excellent communication skills, are able to empathise with customers and know how to solve problems quickly and efficiently.

You may have to get used to customers getting angry or abusive, so being able to keep your calm and look for solutions is vital.

Some skills that would be useful for a graduate customer service role include:

Many graduate programmes in retail will help you move up through the ranks quickly, so you may find yourself studying for professional qualifications or gaining different skills throughout your time in customer service.

What graduate customer service jobs can I do? TOP ^

Most customer service roles are either in retail outlets or in communication centres. Graduates can expect to start at a higher level, perhaps at team leader or managerial role. Customer service can be anything from answering queries and problems to sales and sorting out mistakes.

Although customer service roles are traditionally seen as being in retail, in reality customer service exists in any industry where there is a relationship between a buyer and a seller.

Some jobs include:

  • Customer advisor
  • Customer relations
  • Sales
  • Team leader
  • Telemarketing
  • Administrator

As a graduate in a customer service role, you will be expected to be the link between the customer and the company. Expect your role to involve solving customer complaints, handling security issues, keeping records of discussions with unhappy customers and writing reports on how to improve your service.

Average customer service salariesTOP ^

Customer service roles aren’t renowned for being well-paid, but as customer service is at the heart of all business interaction, your experience will allow you to move into more lucrative parts of the business quickly.

  • Customer service manager: £16,000 - £23,000
  • Call centre manager: £18,000 – £60,000
  • Office manager: £18,500 - £50,000
  • Secretary/administrator: £17,000 - £30,000
  • Personal assistant: £20,000 - £50,000
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