GCHQ - IT Service Management

What makes this work interesting? Working for Britain’s intelligence services. Contributing to the well-being and security of Britain. Huge help-desk operation. End to end involvement in problem solving. Customer liaison, at all levels. Ownership and responsibility. Mobility and possibly some UK travel. Exposure to cutting-edge technology. Career paths on technical or management routes. Working in a growing team, in a totally unique working culture. Training and development opportunities. A friendly, helpful work environment. Continuous Personal Development plan with an established ‘Investor in People’. Support to study for professional qualifications, where applicable. Excellent conditions and benefits, including attractive pension options and competitive, annually reviewed salaries, plus flexible working policies.

GCHQ is a critical part of the UK’s intelligence and security service, working with MI5 and MI6 to counter threats to Britain. Home to one of Europe’s most powerful IT estates, we are a technologically driven organisation with some 1500 people working in a variety of teams within a major IT function.

Providing practical help-desk and resolution support for GCHQ’s huge computer estate, IT Service Management team has a key role to play in keeping everything – and everyone -operational. Able to see tasks through from start to finish, you must be a team-orientated individual who enjoys working with clear structures and protocols. Liaising with literally everyone in the business, you must be comfortable dealing with people.

You must be a British citizen with a good degree and/or postgraduate qualification in Computer Science or an IT-related subject, Electronics, Electrical & Electronic Engineering or Communications. Alternatively, a good HND/HNC with relevant work experience or significant experience, regardless of technical qualifications (for certain positions).