RM - Graduate Technical Resolution Engineer - TRG

Role
Working within RM Services - an award winning support department, the Services Technical Resolution Group are responsible for providing IT Support directly to schools, colleges, and educational establishments throughout the UK. They diagnose and resolve complex IT Support issues on a wide variety of platforms and technologies. They help to ensure educational establishments get the most from their IT equipment so that it adds real value to their teaching and learning

Responsibilities
In the role of Graduate TRG Engineer you will work within a team of engineers to:
• Provide excellent levels of customer service
• Talk directly to schools and colleges to diagnose and resolve technical issues
• Author technical articles on technical issues to populate our award winning support website
• Represent the department on product development projects including:
o User experience
o Testing
o Validation
o Writing technical documentation and knowledge articles

Why is this a great opportunity?
This customer-facing role is based in a stimulating and demanding technical environment where you will be involved in a wide variety of issues. It provides excellent opportunities to broaden and develop your technical skills alongside strengthening your problems solving and communications skills. The RM Services department is very diverse and this role is a fantastic starting point within this area.

Career Development
You will receive a thorough induction and ongoing product and technical skills training.
We offer a broad range of courses designed to improve interpersonal skills such as communications and influencing, presentation skills and time management.
In time you will also have the opportunity to study on Microsoft certified training courses.
Alongside formal training there is on the job coaching which will involve working closely with your team and your mentor.
The role will offer the opportunity to work in a variety of different second line support teams so that you will have exposure to a large number of products, technologies and applications.

Future Progression
This role offers an excellent grounding in technical support and how RM Services operates.
From this role you could progress in a number of different directions.
• Technical progression to become a Technical Consultant.
• Managerial progression towards managing a team of engineers, Project management or product management
• There are also many opportunities in other technical and customer areas within the business such as technical training, knowledge management, or business analysis.

Qualifications & Experience
A 2:1 or first class honours degree in a technically related or scientific subject.

260 UCAS tariff points or equivalent.

In addition you will have:
• Excellent diagnostic and problem-solving ability
• A strong customer focus
• High level communication skills
• A keen interest in IT

Preferred experience will include:
• Windows 2000, 2003 server
• Knowledge of wireless systems
• An MCSE qualification or MCPs
• Working in a support or customer service environment

 

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