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BrighterBox :
Customer Operations Executive

Category :Graduate
Duration :Full Time
Salary :£18,000 - £20,000
No. Jobs :1
Location :London
Deadline:EXPIRED
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Company Description

 

Consistently ranked as one of the leading startups in the UK, this home services startup is passionate about solving complex problems and are applying that passion to the £4 billion home cleaning industry.

 

They are the highest rated online home cleaning platform, connecting customers to a trusted, experienced cleaner in their local area and although they’re just four years old, they are already the UK market leader:

  • They’re founded by a team with a background in venture capital and in scaling young business, backed by top tier VC and angel investors
  • They’ve won more awards than they have shelf space for
  • One of the UK’s fastest-growing businesses and are already profitable
  • Over 80,000 5* customer reviews

Job Description

 
They’re looking for someone bright and ambitious to help them in the next phase of growth. You
will be a part of our busy and motivated Operations team and use a combination of online chat, phone, email and our own internally developed tech. Your role will involve:
  • Bringing in new business by talking to and booking in customers
  • Providing excellent customer service to existing customers and cleaners by helping with any onsite issues and handling schedules and holidays
  • Helping to attract and recruit new cleaners to the platform
  • Generating ideas to make our operational processes more efficient and scalable
  • Using our tech systems and providing feedback to our Tech Team to improve usability for both customers and housekeepers
  • Completing interesting and varied project work in collaboration with the CEO
Do you have:
  • Degree-level education and/or professional working experience?
  • Ability to think through problems and to offer solutions?
  • Excellent interpersonal and communication skills, including fluent English?
  • A real passion for working in a start up environment?
  • Experience using Zendesk would be a bonus but is not essential.
They’re a fun and very social team, so expect lots of office cake, team drinks and celebrations of their achievements!

 


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