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PensionBee :
Customer Success Team Member

Category :Full Time
Duration :2 years
Salary :£21,000 base salary with average bonus p/a of £3,500 dependent on performance
No. Jobs :6
Location :London
Deadline:19th Oct 2018

PensionBee is looking to add to our Customer Success Team (or as we call them internally, BeeKeepers & Nectar Collectors!) to administer new customers seeking to find their pensions.


The two roles we’re hiring for give you an exciting opportunity to become involved in the most important area of our business, showing love to our customers, whether by interacting with them directly, or handling the important administrative tasks involved in transferring our customers pensions.


Our Customer Success Team guide our customers through the process of combining their pensions and bringing them online. This includes finding old pensions, building our database, nurturing customers, solving problems caused by providers (there are many), and enjoying the reward of helping our customers take control!


The key skills required are:

  • Attention to detail
  • Strong work ethic and a team-oriented spirit
  • Good reasoning skills
  • Excellent written and verbal communication skills
  • A confident, personable, client-facing attitude
  • Prior knowledge of the pension market is advantageous, but not required

As we are a small team, you can become involved in a variety of work outside your main role. These will be valuable learning experiences that will help you grow with the company. The Customer Success Team roles follow a two-year programme throughout which we hope to prepare you for the next step of your career!


The Customer Success Team is very well placed to gather key insights into how our customers are responding to our product and marketing, and how our operations can be improved. These insights are fed back to the team and help us develop our business.


You will have the opportunity to be involved in all aspects of our business and the role presents a unique opportunity to learn about marketing, product development, strategy and technology. For you this is a chance to make real impact as a valuable member of our team, as we continue our journey to disrupt the traditional pensions industry.


Please email Emily Tribe at emily@pensionbee.com. We look forward to receiving your CV and cover letter explaining your motiviation for wanting to work at PensionBee. Please note that we will only consider applications with cover letters.

We are an equal opportunity employer and value diversity at our company.