WHSmith : Retail Management Graduate Programme 3 years
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You're our future. Together we have No Limits.
We need brilliant and ambitious people to support our continued business growth. Do you have a real desire to accelerate a retail career? Does providing excellent customer service, come second nature to you? Are you driven, goal oriented and able to adapt to changing environments easily? Would you enjoy working in a fast paced, people orientated, team centric environment? If this sounds like you, read on; Join our programme and you could be leading one of our biggest businesses in the future!
What you’ll do
Our aim is to accelerate your Retail Career through a 3 year comprehensive development programme which runs alongside on the job training and results in you achieving nationally recognised qualifications. You will start by learning what it’s like to be a Team Leader in the hustle and bustle of one our Mainline Rail stores. You will deliver exceptional customer service; ensure your store is well stocked, fully staffed and ready to deal with any challenges which may come your way. Next up is the exciting task of taking on your own store. Starting with a small format you will take pride in running an outstanding store, being determined to turn every customer’s visit into a great experience; you’ll lead your team in upholding the highest standards, as you drive sales and manage cost in line with strict KPIs. As your confidence and experience grow you will move into a medium size store where you’ll really hone in on your skills and build expertise in all areas setting you up to finish your programme by taking on the exciting opportunity as a Large Store Manager.
What’s in it for you?
You might be learning the ropes – but you’ll still have responsibility as you learn crucial elements of our retail operations. Expect to deliver ‘real work’ and shine as part of a wider team. Rest assured that you’ll get solid support and training, including a mentor, management qualifications and plenty of on-the-job training. Annual salary reviews mean that while your expertise grow; your rewards could too. Want more? You’ll also receive a range of flexible benefits, from generous staff discounts to 25 days’ holiday. Plus; a pension, annual performance related bonus and much more. Perhaps most importantly, we’ll welcome your drive and smart ideas. In our business, fresh thinking can take you anywhere – there really are No Limits to where your career can go. Your future career really can be mapped out by your determination, talent and desire to develop, Field Management opportunities could be your next goal!
Who we’re looking for
At WHSmith, customers, people and results are key; therefore you must be passionate about delivering great customer service as well as developing and leading people who deliver results.
You need to be a top flight graduate who is; self-motivated, results focused and highly commercial. You will be confident in your abilities with a willingness to challenge yourself and the business to constantly find new ways of increasing performance and solving problems. The ability to build strong relationships with stakeholders and teams and influence and inspire them to do the right thing for the store is a must. You will be analytical and have a keen interest in understanding and pre-empting customer and market needs and implementing new ideas in order to boost sales and outdo competition. You also need a 2:1 degree (minimum), ideally in a Retail or Business-related subject. But what will really count is an entrepreneurial approach. We will provide the platform and support for you to grow quickly, where you go from there is driven by your determined attitude to succeed.
You may know we operate in airports, rail and bus stations, hospitals, universities, workplaces, and – of course on the high street. But you may be surprised to learn we’ve been around since 1792 and have over 14,000 people working with us globally. We’re continually growing by putting our customers at the heart of all we do. At WHSmith we offer careers with No Limits!
Closing date for applications is 16th March 2018. We will be holding assessment centres in April/May 2018 so it is imperative that you are available to attend if successful. Those who are successfully offered will be expected to begin the programme in September 2018.