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Intequal

Intequal

Apprentice IT Support Technician

Salary: Competitve

Location: Liss, Hampshire

Application Deadline: 29-03-2019

Job Type: Student job

Contract Type: Contract

The job

Summary of the job role

Vacancy Overview: Are you interested in establishing a career in the fast paced, ever changing IT industry? If so, the below opportunity might be just what you are looking for Working Week: Monday to Friday, 8.30am - 5pm Weekly Wage: £150.00 Detailed Job Description: Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as an IT Support Technician apprentice. Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after and the skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible chance at starting your professional career in the industry. Job Role The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows. Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success. This role will initially be involved in taking calls from the client base, liaising with colleagues to solve user issues, fixing the infrastructure support, some hardware rebuild/installation and supporting senior staff with more technical issues. As a Microsoft IT Apprentice you will be required to: ? Learn how to support internal systems, including Active Directory and Exchange. ? Become a valued part of the IT Support team. ? Learn how to provide technical support to marketing channels and activities. ? Assist in customer projects and support activities as skills allow. ? Gain on the job experience and be able to utilize the skills you have gained over the duration of your apprenticeship. ? Help the existing staff, and the other sub-contractors we partner with, to deliver the IT Support services to our clients. ? Learn how to handle telephone support calls as well as incoming Helpdesk emails. ? Manage the Helpdesk system, ensuring all calls are handled within appropriate timescales. ? Work on resolving the first line support where capable, and work with more experienced staff to help resolve more complex issues. ? Help clients using (predominantly) Microsoft operating systems and applications, so a good understanding of these would be very useful. ? Update company systems. About the Company You will be working in a company that specializes in supporting their local businesses with IT infrastructure, including both hardware and software, servers & networks. Skills Required: You will have excellent communication skills and a brilliant telephone manner. You will have a positive outlook and must be honest and reliable. You will be willing to work hard and eager to learn. A passion for IT is a must Personal Qualities: The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You must have a friendly personality, be able to work as part of a team and provide excellent customer service. The company are looking for someone with a positive, can-do attitude from someone who isn’t afraid to ask questions. Other Information: Location - Petersfield, GU33 Working Hours - 8.30am-5pm, Monday-Friday (30 min. unpaid lunch break) Wage £150 per week

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