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West Midland Railway

West Midland Railway

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Community Development Integration & Inclusion Apprentice

Salary: Competitve

Location: Birmingham, West Midlands

Application Deadline: EXPIRED

Job Type: Student job

Contract Type: Contract

The job

Summary of the job role

Community Development Integration & Inclusion Apprentice (Level 3) Location: Central Birmingham, B3 2ES Salary: £14,000 per annum Apprenticeship Support Hours of Work: 18 months FTC, 37 hours per week About the Company: Have you considered a career within Customer Services and are you currently looking for the right Apprenticeship opportunity? West Midlands Trains are looking to partner with Solihull College to find two talented individuals to join our team as an Apprentice. This role would give you the opportunity to work in a business 4 days a week whilst studying for your Level 3 Customer Service Practitioner qualification one day a week so that after 18 months you would have a qualification and experience working within an organisation going through a significant period of change and improvement. The roles are within our Corporate Affairs team. The successful candidates will be working closely together on project and consultation support for our West Midlands Railway and London Northwestern Railway networks. The two roles are - Community Development apprentice focusing on: Community rail projects across our network Meetings and events Neighbourhood and community planning Consultation and surveys Administration and project support Integration and Inclusion apprentice focusing on: Access and inclusion issues across our rail network Helping our Stakeholder Equality Group Consultation events and surveys Station travel planning and access projects Equality and diversity projects Community Development Integration & Inclusion Apprentice Responsibilities: To support the day to day work of the Integration Transport and Accessibility Manager. To carry out key tasks allocated by the ITAM. To provide technical, promotional, administrative and project support in the areas of responsibility covered by the ITAM role across the West Midlands Trains operation To strengthen and develop links between WMT and the communities across the franchise, enabling them to access sustainable travel and to get the most from their rail network To provide support in relation to communication, consultation and engagement activities related to the above. To work alongside other WMT employees in relation to marketing, ticketing, customer service, station projects, access/inclusion, and other relevant disciplines. To provider wider support for the Heads of Stakeholder Management, the Media Manager and Head of Corporate Affairs, channelled through the ITAM. Community Development Integration & Inclusion Apprentice Requirements: Minimum Entry Level to Scheme: 5 GCSE’s Grade C - including Maths and English Basic use of Word, Excel, PowerPoint and Office 365 Experience in use of electronic communication Comfortable communicating with Customers (internal and external) Experience with community organisations and groups (e.g volunteering) A keen interest in community engagement and public engagement Good time keeping Organised and efficient Team work Personable A good telephone manner Able to prioritise own workload Community Development Integration & Inclusion Apprentice Benefits: Free travel on Abellio trains for you, your partner and dependent children 75% discount on all other train travel over most of the UK rail network Development opportunities to help further your career with West Midlands Trains Contributory defined salary pension. If you meet the Community Development Integration & Inclusion Apprentice requirements and feel the role would be a good fit, then please apply today

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