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Oxby and Parke

Oxby and Parke

Entry Level Junior IT Support Technician

Salary: £16,000 to £18,000 per annum

Location: Thame, Oxfordshire

Application Deadline: Ongoing

Job Type: Student job

Contract Type: Contract

The job

Summary of the job role

The Company An exciting opportunity has arisen to join a thriving business based in Thame. This is a brand-new position created to provide ongoing daily support to both office and field staff members. If you are looking to start a career within IT then this is your chance The Role Reporting to the IT Manager, you will be the first point of contact all IT incidents and service requests, ensuring that enquiries are answered and resolved in an efficient, customer focused manner, either directly or by delegating to other members of the team, or third-parties. Take ownership of calls through to resolution and be proactive when dealing with user issues. Log and track support calls through the support desk system and escalate more complex calls. Provide a high degree of customer service for all support queries. Configure and deploy mobile devices for new and existing project team members. Participate in office moves and changes, including the relocation of PCs/monitors etc. Co-ordinate 3rd party hardware repairs and maintenance where problems cannot be resolved in house. General administrative duties. Identify and take remedial action with re occurring issues and persistent maintenance tasks. Mobile Device Management maintenance ensuring all devices are connected to the management software. Asset Management administration. About You Excellent customer services skills both written and oral. An enthusiastic attitude toward ICT technologies. A methodical approach to work with excellent attention to detail. Good people skills and can work successfully in a small team environment. Quick to learn and able to retain knowledge

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