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Crossways Recruitment

Crossways Recruitment

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First Level/IT Support (entry level)

Salary: £18,000 per annum

Location: Kent, Hampshire

Application Deadline: EXPIRED

Job Type: Student job

Contract Type: Contract

The job

Summary of the job role

First Level/ IT Support (entry level) £18-23k Based in Dartford Available immediately My client has an immediate vacancy for a first level/IT support role. Candiates will have some exposure to IT support or Customer Service support but full training will be given by the company. This is an entry level role but previous exposure to Desktop support/Windows/Devices would be desirable but not essential. The company is looking for candidates that are excited about technology and who possesses excellent customer service/troubleshooting skills. Duties include: Serving as the first point of contact for customers seeking technical support over the phone and email Assist all users with technical and product support Open a support case and take ownership of issues Escalate support cases promptly within set SLA's Use SAP to find products, determine serial numbers etc Herlp set up and maintain equipment used in the meeting rooms for presentations Required skills of the First Level/IT support role: Experience in problem solving Ability to handle clients professionally at all times Excellent computer and communication skills If you are interested in this role I would love to hear from you

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