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Strand Recruitment

Strand Recruitment

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Internal Account Manager - Customer Service

Salary: £14,000 to £20,000 per annum

Location: Brighouse, West Yorkshire

Application Deadline: EXPIRED

Job Type: Student job

Contract Type: Contract

The job

Summary of the job role

Our client is a leading technology business offering a range of services to business clients across the UK. They are a growing business providing exceptional customer services allowing them to have an excellent retention rate and continued growth. This is a customer service role which will work alongside the sales team to ensure high customer satisfaction is achieved. Main Purpose of Job Maintain relationship with high-revenue accounts Main Duties / Key Tasks Primary point of contact for key account Manage faults end to end Take responsibility for provisioning updates on all new orders Action in life service requests for all connections Manage users within the customer’s helpdesk environment Train new users for use with our portals Add / remove users to our portals Amend Permissions for users on the Portal / Billing / Online Shop Customer Reporting Advise on how to use customer reports Engage BI team to create reports on behalf of customers Help customers understand their reports Additional Tasks and Duties Assisting with general relationship building for the accounts managed. Whilst Telecoms experience would be a benefit this is not essential and the client will provide training. The ideal candidate will have experience within a busy office environment, account management / customer service experience would be an advantage. The Package The company is based in an excellent location, close to the centre of Brighouse and with good transport links / free parking. Working hours are Monday to Friday, 9am – 5pm (37.5hrs per week) Salary up to £20,000 dependant on experience Excellent benefits package Very social office and supportive working culture

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