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Whistl

Whistl

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Internal Account Manager - P&P

Salary: £20,000 per annum

Location: Bolton, Cumbria

Application Deadline: EXPIRED

Job Type: Student job

Contract Type: Contract

The job

Summary of the job role

Would you consider yourself an experienced Account Manager? Are you looking for an opportunity that provides both challenges and rewards? Has anyone ever told you that you are outstanding at what you do? We are looking for a talented individual who can join our mission to be the best that the industry has to offer. We want you to bring your skills and experience to a place where you can reach your true potential. We currently have an exciting opportunity to join our Sales team in our Bolton depot. This role is a permanent contract for an Internal Account Manager. You will monitor the day to day customer experience for a portfolio of customers, ensuring agreed service standards are provided and coordinating corrective action as required. You will also liaise with implementation, sales and operations colleagues to ensure a coordinated and consistent support for customer's queries and or related processes to support customer retention and satisfaction. As Internal Account Manager you will be expected to review performance to defined contract key performance indicators and or agreed service levels (as per the contract) and make suggestions or recommendations to improve profitability (e.g. EBIT) and or operation efficiencies, including making any recommendations for changes in related contract terms/service level agreements to benefit the customer and the Company. Duties include: Co-ordinate the delivery of agreed targets within agreed budget to meet the wider requirements of the business for the defined customer portfolio. Ensure contractually agreed service standards are provided to individual customers. Review performance to contract terms being sure to highlight any discrepancies, make recommendations for service delivery improvements or new service offerings, and for the defined customer base. Develop a contact relationship management plan for review and approval by line manager and implement the agreed plan with the aims of client retention and identification of new sales. Contribute to any contractual negotiations and or re-negotiations for defined customer portfolio and produce any related contractual documents as required. Manage the pricing sheets for the defined customer base. Provide customers with regular reports in agreed timescales and where appropriate investigate and report any shortfall/discrepancies highlighted by such reports to the Line Manager. Provide accurate and timely internal reports both regular and ad-hoc. Understand and work within policy standards of individual customers to ensure service provisions/ requirements are fulfilled. Effectively utilize the relevant software to maintain accurate and up to date records; provide related reports as required. Discuss, agree and document assigned activity, Key Performance Indicator tools, and targets as agreed with Line Manager. Contract Management Liaising with Customer Service to resolve day to day operational issues. Complete necessary internal and customer facing reports. Manage and complete billing queries. Provide depot support where necessary. Contribute to the development of customer and or sector specific plans to deliver agreed targets. Internal Account Manager | Accounts | Customer | SLA | Sales Essential Skills Effective verbal and written communication skills, including ability to adapt communication style, amount, and format based upon audience. Ability to influence at colleague level. Able to prioritise and coordinate multiple work requirements to meet deadlines. Ability to establish and maintain effective working relationships with co-workers, managers and clients. Ability to effectively conduct business over the phone. Able to understand and empathise with customer needs whilst balancing their needs with that of Company. Desirable Skills Ability to effectively question or challenge things if they don't appear to be correct or are not understood. Well developed verbal communication skills About Company We process 4 billion items a year; have 8000 customers and growing our 1600 staff. Our purpose is to deliver - in every sense of the word - for our customers, our colleagues and our communities. Our principles are that everyone should have a choice. Everyone should have an opportunity. Our practices are to approach each day with our can-do attitude, think as part of the team and do the right thing.

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