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Internal Sales Administration

Salary: £18,000 per annum

Location: Clitheroe, Lancashire

Application Deadline: Ongoing

Job Type: Student job

Contract Type: Contract

The job

Summary of the job role

ROLE · Provide Excellent Knowledgeable Customer Service · Proactive Customer Contact · Ensure Orders, Quotations and enquiries are completely accurately and in acceptable timescales · Achieve and Exceed Margin and Sales Targets The Internal Sales Executive is responsible for achieving specific sales targets including customer reactivation, cross selling and upselling. Including managing customers by reactivating dormant customers and carrying out on-going customer account management. RESPONSIBILITIES · Make recommendations including product alternatives, should an item be out of stock · Answering the telephone and assisting with phone queries, phone orders or putting the call through to the correct department · Ensure the customer is kept informed of any changes to their orders/accounts in a timely manner · Promote new or existing products to your customers, to upsell and cross sell · Able to give up to date and knowledgeable product advice · To manage your given accounts list · To ensure that all accounts are proactively contacted to ensure we are maximizing sales · Actively try to regain lapse business · To call new prospects to sell the company's products and services · Promote website usage, ordering and the benefits · To input orders onto the system in 'real time' and ensure the orders are correct · To Input quotes onto the system · Analyse monthly sales reports to assess downturns and present recommendations Additional · To aid Credit Control in managing the status of each account. To liaise with Credit Control to flag any issues · To ensure that problems / issues with accounts are highlighted in a concise and timely manner to enable them to be resolved quickly and correctly and documented against the customer · Large or specialist enquires are flagged to your line manager to ensure that they are priced accordingly to win the business · Any further duties to enable the Company to run smoothly and efficiently Skills · Team player · Effective and concise communicator both written and verbal · Strong IT skills (excel & email) · Excellent telephone manner · Good attention to detail · Used to working in a busy environment Employment Details 42hrs per week Saturdays on Rota (1 in 4 paid in weekly wage), 28 days holiday per year including Bank Holidays. Uniform provided

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