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Intequal

Intequal

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IT Helpdesk Support Apprentice

Salary: Competitve

Location: Wolverhampton, West Midlands

Application Deadline: EXPIRED

Job Type: Student job

Contract Type: Contract

The job

Summary of the job role

Vacancy Overview: Do you have a passion for technology? Ready to take your hobby to the next level? Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company based in Wolverhampton. Working Week: Monday - Friday 9.00am - 5.30pm - 37.5Hrs per week Weekly Wage: £165.00 Detailed Job Description: We are looking to recruit a IT Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. As a IT Helpdesk Apprentice your main roles and responsibilities will include: • Become a valued part of the IT Support team. • Learn how to handle telephone support calls as well as incoming Helpdesk emails. • Manage the Helpdesk system, ensuring all calls are handled within appropriate timescales. • Work on resolving the first line support where capable, and work with more experienced staff to help resolve more complex issues. • Update company systems. • Providing 1st line support • Remote support for customers • Managing the VOIP system • Managing remote access/permitting access • Rebooting servers Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable. Giving you the best possible start in your professional career within the IT sector. Skills Required: • Organisational skills • Communication skills • IT skills Personal Qualities: • You will be highly organised. • excellent communication skills and a brilliant telephone manner. • You will be willing to work hard and eager to learn. • Flexibility • Adaptability • Good interpersonal skills Other Information: • Organisational skills • Communication skills • IT skills

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