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Intequal

Intequal

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IT Support Apprentice

Salary: Competitve

Location: Telford, Shropshire

Application Deadline: EXPIRED

Job Type: Student job

Contract Type: Contract

The job

Summary of the job role

Vacancy Overview: Do you have a passion for technology? Are you ready to take your hobby to the next level? We are currently recruiting for an energetic individual to join a fantastic company as an IT Support Apprentice. Working Week: Mon-Fri, 8.45am-5pm, 45 min lunch Weekly Wage: £150.00 Detailed Job Description: Job Role We are looking to recruit an IT Support Apprentice in the TF2 area of Telford who is a hardworking, organised individual with flexibility and a willingness to learn. As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include: • Becoming a valued part of the IT Support team. • Some software support • Installation of Software • Providing 1st line support • Creating users • Monitoring backups • Learning how to provide technical support. • Assisting in customer projects and support activities as skills allow. • Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship. • Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients. • Learning how to handle telephone support calls as well as incoming helpdesk emails. • Managing the helpdesk system, ensuring all calls are handled within appropriate timescales. • Working on resolving the first line support where capable, and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary. • Updating company systems. Skills Required: Excellent telephone manner Fantastic customer service skills Enthusiastic about IT Personal Qualities: Personable Reliable Hardworking

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