System Supplies Industries (SSI) is a young and dynamic Enterprise Hardware parts supplier. We supply parts and CTO builds to the spares and maintenance industry. The business supports all the tier one manufacturers - HP / Dell / IBM / Lenovo / Supermicro/ EMC / Netapp We are looking for an Internal Support Engineer to support the Technical Manager in looking after internal systems as well as testing and problem solving a range of platforms from Intel based hardware to storage systems and networking. Experience in Workstations (which cross pollinate with the Rackmounted servers is preferred) This is a technical role and, as such requires the individual to be able to diagnose and resolve issues promptly and effectively but to then also communicate resolution in a manner which is clear to understand to all aspects of the business. Problem Solving - not essential but basic knowledge of: Microsoft: o Office 2010, 365, Windows deployment services o Powershell o Knowledge of Networking, WAP / Fibre / TCPIP / Infiniband o Windows OS, 7, 10, 2018 onwards Linux Administration/ PF sense Understanding of Cyber Security Providing the breakfix support for Desktop / Servers (internal) Setup desktop computers and peripherals and test network connections (internal) Install and test desktop software applications and internet browsers (internal) Test computers to ensure proper functioning of computer systems (internal) Personal skills Positive approach to customer service. Organised and methodical approach to problem solving Ability to manage time effectively across multiple tasks according to agreed priorities. Good communication skills, both verbal and written. Able to produce technical documentation to a high level. Flexibility and ability to work co-operatively with other team members Proactive Desirable skills: Stripping down and fault diagnosis of Intel (and other) Enterprise Hardware Virtualisation: VMware / ESXI / VLAN (Basic knowledge) Basic Networking - Cisco, HP Procurve / Brocade / WAP SAN technology - Netapp / EMC / HP SAN / IBM / Dell Powervault Windows and Linux The role is 9am - Monday to Friday and due to the location of the warehouse on an out of town industrial estate own transport is preferred.