Vacancy Overview: Are you tired of college or university? Do you want to turn your interest into a career? If so, our IT Tech Support Apprentice role will give you the opportunity to enhance your technical knowledge. Working Week: Mon-Fri, 9am-5pm, 40 hours per week (1 hour lunch) Weekly Wage: £175.00 Detailed Job Description: We are looking to recruit an IT Tech Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities, once fully trained and supported will include: • Providing 1st Line Support • Logging Calls • Infrastructure set up and maintenance • Becoming a valued part of the IT Support team. • Learning how to provide technical support. • Assisting in customer projects and support activities as skills allow. • Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship. • Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients. • Learning how to handle telephone support calls as well as incoming helpdesk emails. • Managing the helpdesk system, ensuring all calls are handled within appropriate timescales. • Working on resolving the first line support where capable, and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary. • Updating company systems. Skills Required: Excellent telephone manner Good communicator Even temperament Personal Qualities: Hardworking Reliable Personable Other Information: Candidates must have a passion/interest in IT.