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Customer Service Apprentice

Salary: £15,562 per annum

Location: Liverpool, Merseyside

Application Deadline: EXPIRED

Job Type: Intermediate Apprenticeship

Contract Type: Permanent

The job

Summary of the job role

Be smart. Be a BT apprentice

Starting salary of £15,562 increasing to £18000 (+bonus ranging from 5-30%)

Make your future part of ours

Starting your career with BT comes with serious bragging rights. Not only will you have loads of opportunities to learn and develop, you'll be working for one of the UK's biggest brands.
Superfast broadband. BT mobile. TV and HD sport. At BT, we entertain, educate and help millions of people to connect every day. We're the biggest telecoms provider in the UK. We're the only one to have our own fixed and mobile networks. Plus, we're leading the way in sport broadcasting and entertainment.

Apprenticeships - customer experience

As an apprentice, you'll learn all about our products and services so you can help customers choose packages that are right for them. You'll also find solutions for customers when things haven't gone according to plan. You'll learn to use your judgement and make the right calls for both customers and BT, and when you've made a promise to a customer, you'll always stick to your word.
We want our customer service to be the very best it can be, so we're looking for people who can build a personal connection with our customers. Whether that means filling pauses by chatting about sports teams or simply letting them know you understand their problem and you'll do your very best to help. It makes a big difference to customers. So, if you're gifted in the art of conversation, you'll fit right in.

Training and support

With our fantastic training and ongoing support, you'll not only learn the ropes but you'll develop personally as well:

Relating to customers - you'll already be a people person, a great listener and you'll only get better at this.

Using your time wisely - you'll learn to manage your time so that our customers aren't kept waiting and get the best service.

Keeping calm - customers might be upset or frustrated, but you won't let this get to you. You'll develop understanding, listening and how to diffuse difficult conversations.

Owning it - you'll know our systems inside-out so you can use your initiative to solve queries and keep our customers happy.

Create your own future

This really is just the beginning. You'll have a permanent job from day one, which includes all the benefits that all our customer advisors get as standard. You'll get a competitive salary, work towards a recognised qualification and you'll join our apprentice network where you'll get support from other apprentices around the business.

Once you complete your apprenticeship, you'll move into a customer advisor role and join our teams of experienced advisors where the support and training (and fun) will continue. After that, the world's your oyster. Many of our advisors have moved on into senior positions across BT in a huge variety of different business areas, so however you see your career developing, you can create your future here.

What you'll get

When you join us, you'll become part of a well-established company that looks after its employees just as well as its customers. As a permanent employee, you can look forward to the following perks:
A generous salary of £15,562 plus bonus

22 days' paid annual leave plus bank holidays

Free BT Broadband and discounts on BT products such as BT Mobile and BT TV.

Discounted gym memberships, cinema tickets, theme parks and retail vouchers

Opportunity to buy extra holiday

A contributory pension scheme and share save scheme

At BT, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Generally, our centres are open between 8am and 10pm, 365 days a year including bank holidays. Shifts could be any time during these hours, although as an apprentice you would not work past 8pm. Whilst we'll give you notice of your shifts in advance you'll need to be available during these hours. Over a 10-week period, people usually work the following shifts - six Saturdays, two Sundays and 25-30 evening shifts.

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