EE

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About EE

Company HQ location: Hatfield, Hertfordshire

Industry: Retail Sector

No of employees: 14000

Our company in a nutshell

We’re showing the UK how technology can make the everyday better. Our people are keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career.
Empowered, challenged, supported and rewarded, our people are the key to our success. And the Sunday Times agrees, voting EE as The Best Big Company to Work For. We’re at the top of our game, and this is your chance to join us.
Let us take you to the next level
A passion for people and the drive for success? You probably already have what it takes to make it at EE. Our Contact Centres are the perfect place to kick-start a future-proof career. We’re using the power of our products to connect our customers to the things that matter most. Now’s your chance to get on board.

Join us and you’ll be part of a digital powerhouse that’s making homes smarter, drones faster and bringing home the Bacon in every way. As well as gaining a fantastic qualification, you’ll develop skills that will really open doors for your future. With opportunities like this, it’s no wonder we’ve been named a Top Employer for School and College Leavers.

Whether you join us in Sales or Customer Service, this apprenticeship has been designed to equip you with all the skills you’ll need to become a skilled advisor and build a successful career. You’ll be one step ahead of the game, work to stretching and demanding targets and deliver fantastic service to our customers. You’ll also gain a Level 2 qualification in Contact Centre Operations while you earn a full apprentice salary.

Life at EE for apprentices

About EE

We’re showing the UK how technology can make the everyday better. Our people are keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. Empowered, challenged, supported and rewarded, our people are the key to our success. And the Sunday Times agrees, voting EE as The Best Big Company to Work For. We’re at the top of our game, and this is your chance to join us.


Let us take you to the next level

A passion for people and the drive for success? You probably already have what it takes to make it at EE. Our Contact Centres are the perfect place to kick-start a future-proof career. We’re using the power of our products to connect our customers to the things that matter most. Now’s your chance to get on board.

Join us and you’ll be part of a digital powerhouse that’s making homes smarter, drones faster and bringing home the Bacon in every way. As well as gaining a fantastic qualification, you’ll develop skills that will really open doors for your future. With opportunities like this, it’s no wonder we’ve been named a Top Employer for School and College Leavers.

Whether you join us in Sales or Customer Service, this apprenticeship has been designed to equip you with all the skills you’ll need to become a skilled advisor and build a successful career. You’ll be one step ahead of the game, work to stretching and demanding targets and deliver fantastic service to our customers. You’ll also gain a Level 2 qualification in Contact Centre Operations while you earn a full apprentice salary.

Whilst the first phase of your Apprenticeship will be very structured, after completing your Level 2 qualification it’s up to you where you take your Contact Centre career. And we have a range of options available to you to if you’re willing to put in the work to keep on climbing.

If you’re thinking of joining our apprenticeship scheme in our Greenock Contact Centre, your initial scheme will be a Level 3 SVQ in Customer Service, so we do things slightly differently. It’s still an award-winning scheme and you’re still offered great career development, just from a slightly different study programme.



Who can apply?

If you’re aged 16 or over and no longer in full-time education, you’re eligible to apply for an EE Apprenticeship.

Age might not be a factor, but we should make it clear that the scheme is designed for those with limited work experience and is focused on helping them develop the skills they need to build a successful career.



What’s the application process?

The most important thing about the process is discovering if you’re right for us and if an EE Apprenticeship is right for you. That’s why we’ve created a recruitment process that helps us discover everything we need to know about each other.

Once you’re ready to apply, the first thing you’ll need to do is complete an application form, this shouldn’t take long and is designed to find out if you could thrive as an EE apprentice.

Once you’re through that, there’s a telephone interview where you’ll be asked some questions about why you want to be EE. The process ends at an in-person assessment centre – there you’ll have the chance to speak to current EE employees and show us why you’d be a brilliant EE apprentice.

Company Values


Testimonials

Kazeem Taiwo

Senior Advisor

“I have moved from Apprentice to Senior Advisor. I aspire to become an Assistant Manager, and then hopefully a Manager. The sky’s the limit.”

Conor Rossiter

EE Team Leader and former Customer Service Apprentice

“Being an apprentice is quite a big thing at EE and they really look after you. I’d say it’s grown my people skills. You learn how to speak to people in different ways, and adapt your listening skills. I’ve learnt a lot about EE’s tech, which is great because I’ve always been interested in technology and how things work. Progression is really quick too. I started three and a half years ago and I’m already a Team Leader.”

Jessica Ward

Tech Support

“For someone applying for an EE apprenticeship, I’d tell them that it’s a challenging role, but with all the training and support you get from Team Managers, anyone can do it. It’s not a job where you’d just stay for a couple of years, you can stay here for the rest of your life and you can work your way up in the business – it’s a really good job.”

Joseph Booth

Sales Advisor

“When I was part of the apprentice group, I was nominated for Apprentice of the Year and I got to represent EE which was quite nice. It was great to get that recognition from my manager and people above me that I was doing a good job.”

Jobs by EE

Customer advisor apprentice

02-12-2018

Cambridge, Cambridgeshire

£5.77 per hour

Customer advisor apprentice

02-12-2018

Ipswich, Suffolk

£5.77 per hour

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Live Vacancies from EE

Customer advisor apprentice

EE

We’re showing the UK how technology can make the everyday better. Our people are keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. Empowered, challenged, supported and rewarded, our people are the key to our success.

Expiry date:
02 Dec 2018
Location:
Cambridge, Cambridgeshire
Salary:
£5.77
Job type:
School leaver job
Contract type:
Permanent

Customer advisor apprentice

EE

We’re showing the UK how technology can make the everyday better. Our people are keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. Empowered, challenged, supported and rewarded, our people are the key to our success.

Expiry date:
02 Dec 2018
Location:
Ipswich, Suffolk
Salary:
£5.77
Job type:
School leaver job
Contract type:
Permanent