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Customer Service Advisor Apprentice Scheme

Salary: £12,000 per annum

Location: Plymouth, Devon

Application Deadline: EXPIRED

Job Type: Higher Apprenticeship

Contract Type: Permanent

The job

Summary of the job role

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.

Listen up, because now is a seriously exciting time to be part of EE. We're showing the UK how technology can make the everyday better. Our people are keeping our customers happy with great service, and our network, which has been named best in the UK, is keeping their digital lives connected. Empowered, challenged, supported and rewarded, our people are the key to our success. And the Sunday Times agrees. They've voted us one of the Best Big Companies to Work For. But why take our word for it? Now's the time to come and see for yourself.

Join our multi award winning Apprenticeship scheme and you'll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. That could be in Customer Operations, where we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. It could be in Campaigns, where we talk to customers planning to upgrade or cancel their contract. Or it might be in Collections, where we find the best way forward for customers who are behind on their payments.

You can come from any background, as long as you have the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you'd expect from Britain's most cutting-edge mobile network.

Continue reading to learn what it's like to work at EE


Life at EE for apprentices

About EE

We're showing the UK how technology can make the everyday better. Our people are keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we've focused on creating an energising culture that makes EE an even better place to build a career. Empowered, challenged, supported and rewarded, our people are the key to our success. And the Sunday Times agrees, voting EE as The Best Big Company to Work For. We're at the top of our game, and this is your chance to join us.


Let us take you to the next level

A passion for people and the drive for success? You probably already have what it takes to make it at EE. Our Contact Centres are the perfect place to kick-start a future-proof career. We're using the power of our products to connect our customers to the things that matter most. Now's your chance to get on board.

Join us and you'll be part of a digital powerhouse that's making homes smarter, drones faster and bringing home the Bacon in every way. As well as gaining a fantastic qualification, you'll develop skills that will really open doors for your future. With opportunities like this, it's no wonder we've been named a Top Employer for School and College Leavers.

Whether you join us in Sales or Customer Service, this apprenticeship has been designed to equip you with all the skills you'll need to become a skilled advisor and build a successful career. You'll be one step ahead of the game, work to stretching and demanding targets and deliver fantastic service to our customers. You'll also gain a Level 2 qualification in Contact Centre Operations while you earn a full apprentice salary.

Whilst the first phase of your Apprenticeship will be very structured, after completing your Level 2 qualification it's up to you where you take your Contact Centre career. And we have a range of options available to you to if you're willing to put in the work to keep on climbing.

If you're thinking of joining our apprenticeship scheme in our Greenock Contact Centre, your initial scheme will be a Level 3 SVQ in Customer Service, so we do things slightly differently. It's still an award-winning scheme and you're still offered great career development, just from a slightly different study programme.



Who can apply?

If you're aged 16 or over and no longer in full-time education, you're eligible to apply for an EE Apprenticeship.

Age might not be a factor, but we should make it clear that the scheme is designed for those with limited work experience and is focused on helping them develop the skills they need to build a successful career.



What's the application process?

The most important thing about the process is discovering if you're right for us and if an EE Apprenticeship is right for you. That's why we've created a recruitment process that helps us discover everything we need to know about each other.

Once you're ready to apply, the first thing you'll need to do is complete an application form, this shouldn't take long and is designed to find out if you could thrive as an EE apprentice.

Once you're through that, there's a telephone interview where you'll be asked some questions about why you want to be EE. The process ends at an in-person assessment centre - there you'll have the chance to speak to current EE employees and show us why you'd be a brilliant EE apprentice.