Summary of the job roleThe Janus Henderson Trainee Programme is aimed at recent graduates, school leavers and those looking for a career change. The programme is for a period of 12 months and is run in our London and Denver offices. Unlike a traditional rotational Graduate Programme, Trainees are placed into one of our teams for the duration of their contract, enabling them to learn what the team does in real depth. It is a fantastic opportunity to learn new skills from a combination of both 'on the job' and formal training. For those Trainees who excel in their roles, there may even be potential to secure a permanent role within Janus Henderson.
The IT Change department has around 100 employees, managing numerous change roadmaps across all areas of the firm, including vendor implementations, regulatory change, in-house development, as well as overseeing change delivery from third party suppliers.
Application Support is responsible for the production management for Janus Henderson business specific applications, which underpin the investment process. The aim of the team is to ensure a reliable and stable environment across the tools, which run our business. The customer base is predominately made up of Analysts, Portfolio Management teams and Traders across the firm, along with associate functions, such as Compliance and Investment Operations.
What you will learn
This role provides an opportunity to join an established support team and learn a broad range of technology skills. The role will also provide you with exposure to Investment Management and Financial markets in general.
What you will be doing in more detail
Day to day the role will be a mixture of pro-active monitoring of key processes, along with support assignment tasks. These tasks are assigned to individual team members either from a central helpdesk application, face to face contact or via the telephone. Teams members are expected to engage with end users at all levels throughout the process, clarifying requirements, identify issues, provide updates or assist with training. The role requires the ability to manage end user expectations while at the same time ensuring that IT standards are met.
Key elements to this role include:
Ensure applications are available to business users at the right time with the right data
Manage the resolution of issues resulting from application checks, including communication to the business
Ensure support calls raised by users are resolved effectively.
Regular communication to end user on your progress
Collaborative approach with other IT teams to resolve issues quickly
Pro-active, cogent approach to change management and the enhancement lifecycle
Maintaining a High Quality Service
Ability to follow procedures and standards of the team
Build and maintain support documentation for applications and processes
Active participation in team meetings and discussions to drive quality in everything we do.
Take an active role in the provision of Application testing as part of Business Continuity.
Provide a QA resource when required for various project and infrastructure team
As this role is within a support team, it is important to note that there will be an element of shift work associated with this role. Hours of operation are geared towards the main markets being traded in each region, in this case between the hours of 07:00 Hrs. to 18:00 Hrs. local, covered by a shift system.
What we are looking for
Someone with the desire to learn a broad range of skills across Technology and Investment Management
Questioning and analytical ability, able to form conclusions
Initiative, willingness to seek and achieve improvements to processes and technology
Ability to work as part of a global support team, engage and contributes to team objectives at multiple levels
Strong communicator. Able to provide updates to customers or IT Management that are clear, precise and understandable
Good time management/work planning - manages personal workload effectively, sets realistic and achievable targets
Sound problem solving skills
Desire to follow best practice and development standards as agreed within IT
Skills within Excel spreadsheets
Ideally some experience in SQL query language and Access databases - not essential as training will be provided.
At a minimum the role will require you to:
Place the interest of Janus Henderson's Clients first and always act in accordance with TCF (Treating Customers Fairly) principles
Understand and follow laws and regulations applicable for your role, seeking the help of your supervising manager or Compliance if you would like further explanation or direction regarding this
Understand and abide by all Janus Henderson policies applicable to your role, and ask for the support/guidance of the policy owner if you are unsure at any time
You are ultimately accountable for your actions and responsible for seeking further information on any or all of the above as necessary.
We are an equal opportunity / Affirmative Action employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Continue reading to learn what it's like to work at Janus Henderson Investors
Life at Janus Henderson Investors for apprentices
Our culture is one of our greatest strengths. It is the basis for our interactions with our clients and it shapes our unique, people-focused work environment.
We are a progressive and entrepreneurial firm that actively supports its employees. We believe in clear and open communication channels and flat management structures to encourage free thinking, enabling decisions to be made quickly and accurately. Our employees work in an innovative and independent environment that encourages responsibility and accountability for actions and decisions taken.
Our working environment is one of mutual trust, respect and teamwork where you will be free to air ideas and voice your opinions. We aim to maintain an intellectual, robust and stimulating office.
We strive to be the best and we attract and engage teammates who share our dedication to excellence. We also believe in establishing a work/life balance that ensures success and also allows for you to achieve your personal goals.