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Civil Service Administrator Apprenticeships

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Helping you find a career as a Civil Service Administrator

Civil Service administrative officers play a crucial role in in their respective government departments and agencies. They perform administrative duties ranging from research to more public-facing roles. They often get the chance to deal directly with the people whose lives they are affecting.

The specifics of a role as a Civil Service administrative officer are dependent on the department they join. These departments include the Home Office, the Crown Prosecution Service and the Ministry of Justice, among others.


What does a Civil Service Administrator do?
  • Handling questions and enquiries from the public, either over the phone, in person, or over email

  • Researching relevant information for the sector within which you work and its development over time

  • Filing, photocopying, emails and other typical administrative duties

  • Updating records, both digital and physical

  • Processing benefit payments

  • Dealing with complaints
Skills & interests required for a Civil Service Administrator
  • IT skills

  • Good organisational skills

  • Timekeeping

  • Happy in a public-facing role
What hours does a Civil Service Administrator typically do?
Typically 36 hours a week, Monday to Friday.
What environment is a Civil Service Administrator based in?
Typically, Civil Service Administrators work in an open office with other administrators. Sometimes, these offices are open to the public.
How much does a Civil Service Administrator get paid?
You can expect a £15,000-£18,000 starter salary per annum as an administrative assistant. If you progress and become an administrative officer your salary may increase to up to £24,500 per annum.
What qualifications does a Civil Service Administrator need?
IT and communications skills are important, as are a keen eye for detail and the ability to work well as part of a team. In terms of formal education two good GCSEs are expected of those wanting to become an administrative assistant while an administrative officer to-be would need five GCSEs at grades A*-C to claim the post.
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