Apprenticeship Customer Service Advisor Jobs

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Helping you find a career in the customer service advisor industry

You will work to receive, manage and deal with customer questions and complaints. Customer Service Advisers need to be confident in dealing with customers and calm enough to deal with unhappy customers registering complaints. They should also have a personable manner and enjoy interacting with people.

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FAQs

What does a Customer service advisor do?

Help and advise customers
Deal with complaints and questions via email, via phone, or in person
Selling products and taking payment for a company
Passing the most important or complex cases to managers
Building a rapport with customers

Skills & interests required for a Customer service advisor

Great at dealing with customers
The ability to handle difficult situations and complaints
IT skills
Attention to detail in resolving customer's issues or explaining them to managers

What hours does a Customer service advisor typically do?

37-40 hours per week is typical for a full time customer service assistant. Part-time work is often available, although it may be on a zero-hour contract.

What environment is a Customer service advisor based in?

37-40 hours per week is typical for a full time customer service assistant. Part-time work is often available, although it may be on a zero-hour contract. You may have to work in uniform depending on the sector in which you are employed.

How much does a Customer service advisor travel?

Customer service advisers are often based in offices or at a customer service desk in a retail outlet.

How much does a Customer service advisor get paid?

A customer service advisers can receive around £12,500-£30,000 per annum depending on experience. The upper end of this range is reserved for those who gain promotion to team leader roles.

What qualifications does a Customer service advisor need?

There are no specific requirements but knowledge of customer service is helpful. Furthermore, if you can demonstrate on your CV that you are a personable individual, that will help. Maybe look for some public-facing volunteer work, like handing out leaflets.

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