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Welfare rights officer Apprenticeships

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Welfare rights officer x

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£30,107 per annum

Welfare Rights Officer, 417.01, Internal Applicants Only

West Lothian Council

Advert Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us) 30 hours per week, salary pro rata to hours per week The post holder w

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Expiry date:
£30,107 per annum
Job type:
Student job
Contract type:
Social care

Helping you find a career as a Welfare rights officer

The role of a welfare rights officer is to work in confidential settings to provide information and give support to people requiring welfare support and/or benefits, and other areas including housing, work and money.

Welfare rights officers tend to work with local authorities, legal firms, housing associations, universities and charitable organisations.

What does a Welfare rights officer do?
A welfare rights officer’s work is very varied, and will depend on the specific cases they have been allocated to work on. Typical tasks might include:

  • Assist clients with benefit applications

  • Help clients appeal a welfare benefit decision

  • Keep update to date with laws and welfare reforms

  • Explain benefit rules and eligibility

  • Keeping up to date with own records

  • Interpreting legislation

  • Researching and negotiating cases

  • Suggesting appropriate courses of action to clients and liaising with relevant departments and organisations

  • Maintaining confidential records

Skills & interests required for a Welfare rights officer
Welfare rights officers will often work with vulnerable people, or people experiencing acute financial problems, so will need to be able to work both sensitively and diplomatically. They will also need to be accurate and clear in their written and verbal communications to ensure that the people they are working to help are aware of their rights, responsibilities and entitlements.
What hours does a Welfare rights officer typically do?
Welfare rights officers tend to work standard office hours, Monday to Friday. Evening and occasional weekend work may be required.
What environment is a Welfare rights officer based in?
Welfare rights officers tend to work either in an office environment or in a public advice centre.
How much does a Welfare rights officer travel?
Travelling to a client’s home, courts, advice centres or to other organisations may be required on a frequent basis.
How much does a Welfare rights officer get paid?
The average salary for a welfare rights officer is £26,000 per annum.
Perks & benefits
Part-time work is readily available for those who require more flexible working. The work can be very rewarding and welfare rights officers report high levels of job satisfaction.
What qualifications does a Welfare rights officer need?
There are currently no set qualifications to become a welfare rights officer, so entry into the profession is possible without further education.

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