Company HQ location: Array
Other locations: Loughborough, Leicestershire; Nottingham, Nottinghamshire;
No of employees: 300
Whittaker Office Solutions offer products and services that enhance businesses; they know that keeping an office running smoothly demands functionality, service and efficiency. They listen, innovate and care about the small details. Helping other businesses is what they do every day.
During your apprenticeship you will support our customers through:
- Building and maintaining wonderful relationships over the phone
- Optimising administrative functions
- Ensuring a quick and efficient service
- Working as a team player alongside the other departments in the business
- Applying knowledge learnt at University to improve business processes and job roles to be more efficient and effective day to day.
How will you be supported to achieve your Degree Apprenticeship?
A Personal University Mentor
A personal University Mentor whose role is dedicated to ensuring that you excel with the Academic side of your apprenticeship. They will know you personally and will be your go to person for anything to do with university.
Your personal First Response Mentor
Your personal First Response Mentor responsible for overseeing your whole apprenticeship, whether you have issues with work, uni or just generally needing someone to talk to.
Your peers other apprentices past and present, who will be there to support you drawing on their past experiences.
Your Line Manager
Your line manager welcoming you to and teaching you the First Response way, allowing you to shine in your role
When you’re at university you will study in block days of around 2-3 days per module. You’ll normally attend university every 4-6 weeks and will be given your timetable every September. Don’t worry, your line managers at work will be aware of the time you need out of work, and you will be allocated this time throughout your apprenticeship with us.
During your time at university it is vital that you make the most of it – check out our Youtube channel for advice from our current apprentices. As your assignments are linked directly to the work you are doing, when you get back from University you will arrange meetings with colleagues and mentors, research your chosen topic, write up your report and discuss any issues or concerns you have with your personal mentors.
It is important to be organised and use your time efficiently as you will have much less than you may be used to!
Be sensible and ensure everything is proportionate
We need to think before we act and checks and planning need to be proportionate to the complexity of the change to be made.
Ensure that what matters to our customers is at the heart of what we do
If what we are doing is not servicing our customers’ demands we must challenge why we are doing it.
Work towards perfection
Continually improve how we work by focusing on the valuable demands from our customers to become more efficient.
Finish what we start before we start something new
Taking each piece of work as far as we sensibly can towards completion and only changing one thing at a time to ensure thorough investigation.
Put ownership as close to the work as possible
Everyone should have the knowledge, support and authority to take ownership of our customers’ demands and do what’s right at the point of interaction.
Check, plan, do, and re-check
Before we make changes we need to 'think' at each stage and validate why we’re doing what we’re doing and what we can do to make it better from the customer’s viewpoint.
Make mistakes and learn from them
If we don’t make some mistakes we’re not trying hard enough to improve. We need to ensure we're learning from these.
Everything we do, and why we do it, can be challenged and changed to allow us to work towards perfection.
Starting salary of £12,600
Holiday allowance: 20 days per year + Bank Holidays
For each completed year of service, you will receive an additional day of holiday, up to 25 days per year.
An additional 5 days of holiday are awarded after the completion of 5 years of service
Fully funded university degree - with no student debt!
Business Degree Apprentice (2015)
"During a business apprenticeship at uni you will study a wide range of modules, this is so that you have a good well rounded knowledge of business in general, helping not only you to grow but also allowing you to make improvements to First Response."