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Causeway Technologies

Causeway Technologies

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Graduate Administrator

Salary: Competitve

Location: Bourne end, Buckinghamshire

Application Deadline: EXPIRED

Job Type: Graduate job

Contract Type: Contract

The job

Summary of the job role

The Role We're looking for an Administrator to work in our Sales Order and Contracts team at Graduate level who will be responsible for the Sales Order process for all new sales orders (Licence sales and professional services) and maintenance renewals and for the preparation of sales invoices to our customers. Skills, Experience and Qualifications Essential Skills - what you'll need to have: Proficient use of the most common Microsoft applications including intermediate knowledge of Excel to download and analyse data. Ability to analyse data output, collate and present information (eg deferred income, value of contract base, licences etc) Degree level qualification or equivalent is preferred. Desirable Skills - it would be nice if you have: Experience of working in office administration, with an understanding of the invoice process. Any contract management or accounting, or knowledge of accounting systems would be an advantage. Good understanding of a sales driven business, with any experience from a financial background such as invoicing, contracts or sales orders. Knowledge and understanding of contract terms (Terms and Conditions) Competencies - we'll need you to have: Excellent planning and organisational skills to successfully plan and co-ordinate a high number of activities, with excellent time management, prioritisation and the ability to remain calm and objective under pressure. Exceptional attention to detail. Excellent communication skills, good interpersonal skills and an excellent telephone manner Comfortable working under pressure and to tight deadlines. High standard of personal presentation, ensuring that Causeway is represented professionally. Track record and reputation for integrity, confidentiality, accountability and results Ability to take responsibility for own personal development in line with performance objectives. Principal Responsibilities - what you'll be doing Contract and Sales Order Administration To maintain the contract database and provide relevant status, information on contracts, new customers, terminations and deferred income. Provide correct advice to customers in response to contract queries, requests for contractual liability figures and termination letters. Assist with any contractual disputes and liaise with Senior Contracts Advisor to resolve issues. Respond to customers to agree or deny any contract reductions based on current contract terms. Develop knowledge of customer contracts and points for negotiation to manage risk and maximise opportunities. Work with colleagues to correctly process contract changes such as solution upgrades, alignment calculations, reductions and re-negotiations. Ensure correct follow up of any incoming queries, communicating courteously at all times, building positive relationships and progressing queries to a successful conclusion. To assist with processing sales orders and maintenance renewals to ensure timely invoicing and to generate positive business cash flow from new orders and contract renewals. To ensure sales orders and terms conform to agreed standards (contract signed, EULA referenced, delivery address specified, approval, job number applied, payment terms etc) so that underlying documentation is accurate and complete. To enter sales orders on to the job sheet system and generate sales invoices for new licence sales, annual maintenance (new sales) and development work so that invoices are both accurate and issued to customers in accordance with the underlying contract. To issue invoices for annual maintenance renewals monthly in advance to ensure cash flow. To apply inflationary contract terms to renewal contracts for underlying terms and conditions so that costs are matched by appropriate increments in revenue. To set up customer files for new customers ensuring that all sales orders and necessary customer documentation is accurately recorded on the system. To ensure that digital copies are made of the sales information and customer records. To provide support and assistance with the production of monthly reports to ensure that the executive team receive accurate and up to date information for forecasting / decision-making. Customer Service Providing professional and effective services to internal and / or external customers, to meet customers’ expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines To communicate courteously with internal and / or external customers by telephone, email and face-to-face, building positive relationships, investigating, responding to and progressing issues and queries to a successful conclusion at the earliest time. To provide copies of terms and conditions or sales orders promptly to customers when requested to maintain an efficient and professional company image. To speak positively and enthusiastically about the company and its products and services to ensure a professional company and brand image is provided at all times to customers / colleagues. What’s it like working for us? At Causeway we do more, we try harder, we go further. Join our team and we’ll help you strive for excellence and be the best in everything that you do. We’ll nurture you in your development, and we’ll guide your career with us onto bigger and better. It’s this commitment to achieve consistently high performance and exceptional customer satisfaction that has enabled us to be the Number 1 provider of software to the built environment. Why should you choose Causeway? · A competitive salary, and an excellent benefits package · Close team interaction and development · A dynamic company with an engaging environment · Opportunities to grow and develop within the organisation · We are a company that truly recognises our staff and their achievements Causeway in a nutshell Causeway Technologies provides the construction industry and its wider associated supply chain with innovative, user-focused software that puts the user at the heart of everything they do. With our comprehensive range of products, we make a real difference to the environment that we live in, and the world around us. Be part of our great team and share in our success Most people love working here because We work hard and we are passionate about what we do. We don’t just want to develop software, we also focus significantly on developing our people. If you join our team you will be working with some amazing people and learn a lot in the process. Some people dislike working here because A role at Causeway is one that will require a lot of you. We’re hugely ambitious and we work at a fast pace. There’s always a lot happening, so if you don’t like rapid change or are uncomfortable with taking ownership, we might not be for you. Our People We are looking for people who demonstrate the following values and qualities: Our Values Be Curious: always look at new innovative opportunities for clients/customers and identifying more effective and efficient ways of working Own it manage expectations successfully and never over promise, building credibility and good relationships Work Together: communicate openly, give feedback constructively, listen respectfully and show understanding of the needs/commitments of others Be Proud: make an impact in all you do – exceed targets, embody our values and celebrate success This job was originally posted as www.totaljobs.com/job/86109732

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