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Chiltern Recruitment

Chiltern Recruitment

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Graduate Customer Service

Salary: £18,000 per annum

Location: High wycombe, Buckinghamshire

Application Deadline: EXPIRED

Job Type: Graduate job

Contract Type: Contract

The job

Summary of the job role

This is a fantastic opportunity for a recent graduate or school leaver who is seeking their first opportunity within an office. You will be part of a large customer service department answering incoming enquires as well as dealing with email communication. • Answering queries and resolving issues for our customers, getting it right first time. • Providing relevant and tailored solutions to customers - enhancing customer experience and journey to develop the business brand • Taking ownership of customer escalations resolving these in line with the defined processes and procedures • Deliver excellent customer service at all times • Establishing customers’ sales needs through effective questioning • Working to defined targets including sales, conversion, service levels and company performance measures • Identifying cross sell 'add on opportunities’ by analysing customer accounts and promoting features and benefits of relevant products and services • Feeding back any potential improvements which support our customers • Make outbound telephone calls to 3rd parties as required • Complete administrative tasks to support the calls Additional information • £18,000 - £21,000 plus OTE • This role requires flexibility as there are 1-4 Saturdays but mainly Monday to Friday.

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