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Communication skills

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It's top of the list of most employers' desired skills, but good communication skills are about more than just shouting the loudest and getting your own way.

What are communication skills?

Being able to communicate effectively with colleagues, customers and other professionals is one of the most vital skills that a job hunter can have. Communication skills in the workplace can mean the following:

  • Having a good telephone manner

  • Being able to speak clearly and concisely

  • Being able to listen accurately to others and expressing interest in what they\'re saying

  • Persuading and negotiating with others

  • Encouraging questions from others


Why do employers want communication skills?

Being able to listen, speak and put others at ease is one of the most important skills in the work place. Almost any job you take will require you to communicate with your colleagues or customers, whether that is face-to-face, over the phone or by email. Consequently it\'s vital that you are able to appear professional and friendly, and are able to represent your company effectively.

Employers want people not only be able to speak clearly, but also to show good listening skills too.

How can you show you have them?

You can demonstrate your communication skills in a number of ways. A course presentation is a great way of showing your ability to speak clearly and provide information in an accurate and interesting way.

Other good ways of showing your communication skills are to talk about how you resolved an argument or conflict, talking about working in a role where you had to talk to lots of different people, or talking about a group discussion where you had to come to a common agreement.

How are they used in the world of work?

Good communication makes businesses better. It allows businesses to operate quicker and to make fewer mistakes. Good communication is about listening and talking. Active listening is very important when talking to clients or potential customers. A good technique is to reflect back what the speaker is saying and to ask them to elaborate on what they are saying.

Good communication skills also allow arguments and disputes to be resolved without problems and to the advantage of the business.

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