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Sales Support Trainee

Salary: Competitve

Location: London

Application Deadline: 23-06-2019

Job Type: Trainee

Contract Type: Permanent

The job

Summary of the job role

The Janus Henderson Trainee Programme is aimed at recent graduates, school leavers and those looking for a career change. The programme is for a period of 12 months and is run in our London and Denver offices. Unlike a traditional rotational Graduate Programme, Trainees are placed into one of our teams for the duration of their contract, enabling them to learn what the team does in real depth. It is a fantastic opportunity to learn new skills from a combination of both 'on the job' and formal training. For those Trainees who excel in their roles, there may even be potential to secure a permanent role within Janus Henderson.

The Department

The Sales Support team is part of the EMEA & Latin American Distribution team and supports the Continental European businesses in servicing wholesale and intermediated segments. The team exists to enhance sales by providing comprehensive and proactive client service and regional sales support. In doing so, we develop close working relationships with clients and gain a clear understanding of their requirements.

What you will be doing and what you will learn

Provide general support to the Iberian, Latin American and US Offshore sales team as well as the wider EMEA sales team

Being a point of contact for all sales people for any request.
Helping to collate any required information that the sales team/client has requested in a timely and accurate manner.
Provide help with the proof-read of translations in the relevant language.
Ensure updated marketing material is available for relevant regions and distribution channels at all times. Include materials such as factsheets, presentations and investment processes etc.
Help with the creation and launch of new share classes for relevant jurisdictions as requested by clients/sales people.
Coordinate and send out monthly/quarterly fund updates for relevant regions.
Learn how to use different internal and external systems to general reports.
Learn and coordinate the on-boarding of new clients, both Legal and Operationally.
Help with the general maintenance and respond to queries from the team's shared Inbox.
Maintain a correct etiquette when communicating internally and externally via Email


You will gain a greater understanding of Janus Henderson's products as well as Asset Management knowledge

Attend different fund manager calls, meetings and events.
Listen to the different videos/webcasts available.
Read relevant articles, included the ones produced in-house.
Attend appropriate internal and external courses.
Communicate internally any relevant fund updates.

Coordinate with Sales and Marketing teams all the relevant roadshows

Help with the general planning of the events.
Assist Sales Managers when required in the provision of marketing materials for meetings and seminars.
When attending, take notes on fund manager's comments and client questions.
Provide help with the follow-up of the event.


Monitor and report on sales and trading activity

Get a deeper understanding of the internal systems used and be up to date with any changes or updates to inform the team.
CRM activity logging (Phone call/meeting/roadshow activity)
Check daily trades to ensure everything is correct and report any unusual activity
Update any information on Contacts and Accounts as requested by the sales team to ensure the client database is accurate and comprehensive.

Liaise with internal departments and outsourced providers

Due to the nature of the role you will receive many diverse queries which will mean gaining exposure to different teams.
You will need to maintain a good relationship across the firm to ensure the information needed is provided in a timely manner.

Adhere to internal and external compliance procedures

Make sure all of the information provided is aligned with the disclosure policy.
Get relevant training and keep track of any relevant changes in regulation.
TCF - Treating Customers Fairly.
Maintain an up-to-date awareness of industry issues, news and legislative changes affecting the marketplace.

Attend training and develop relevant knowledge, techniques and skills

To maintain a thorough knowledge of Janus Henderson's philosophy and product range.
Keep up-to-date with Janus Henderson's Fund Manager's market views and forecasts for regular and carefully planned onward transmission to clients.
Take personal responsibility for acquiring the relevant technical skills and knowledge needed to perform successfully the role.

What we are looking for

The ability to speak a second language is preferred.
Good communication skills both written and spoken.
Computer skills including MS Office 2000 or later, particularly Excel, Word and PowerPoint. Be a competent user of Email and ideally have knowledge of database management.
Literacy and Numeracy: especially the ability to demonstrate a high level of literacy.

Compliance Requirements

At a minimum the role will require you to:

Place the interest of Janus Henderson's Clients first and always act in accordance with TCF (Treating Customers Fairly) principles
Understand and follow laws and regulations applicable for your role, seeking the help of your supervising manager or Compliance if you would like further explanation or direction regarding this
Understand and abide by all Janus Henderson policies applicable to your role, and ask for the support/guidance of the policy owner if you are unsure at any time
You are ultimately accountable for your actions and responsible for seeking further information on any or all of the above as necessary.

We are an equal opportunity / Affirmative Action employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Continue reading to learn what it's like to work at Janus Henderson Investors


Life at Janus Henderson Investors for graduates

Our culture is one of our greatest strengths. It is the basis for our interactions with our clients and it shapes our unique, people-focused work environment.

We are a progressive and entrepreneurial firm that actively supports its employees. We believe in clear and open communication channels and flat management structures to encourage free thinking, enabling decisions to be made quickly and accurately. Our employees work in an innovative and independent environment that encourages responsibility and accountability for actions and decisions taken.

Our working environment is one of mutual trust, respect and teamwork where you will be free to air ideas and voice your opinions. We aim to maintain an intellectual, robust and stimulating office.

We strive to be the best and we attract and engage teammates who share our dedication to excellence. We also believe in establishing a work/life balance that ensures success and also allows for you to achieve your personal goals.

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