Finance Graduate - Credit Controller/Customer Service

Job Description

Portfolio Credit Control are currently partnered with a reputable manufacturing business who are ever-growing. The business is currently looking to strengthen to credit function with an organically grown role as a Credit Controller. This is a great opportunity for someone who is looking to join a business with a family ethos who can offer stability and long term career opportunities. To administer an assigned portion of the Sales Ledger and generate maximum cash flow & minimise bad debts. Maximise sales potential and provide a high standard of customer service to both internal & external customers. To work within a team focused on delivering high standards and a professional service. KEY RESPONSIBILITIES To assess all new account applications with the aid of: On-line Credit Agencies - Filed Accounts - Local Knowledge and discussing the acceptance or rejection of credit facilitates with customers and sales staff To maintain all customer credit limits in line with Company policy and customer purchasing requirements. Including monthly review of £10k plus customers. Ensure yearly financial review is logged and maintained on customers trading above a given level Collection of debts within assigned credit terms and achievement of individual & department targets and the keeping of meticulous records & review dates via a customer diary system Listening to the financial issues of customers and making sound commercial arrangements for payment plans To process any credit held orders and contact sales / customers where necessary in a timely & commercial manner Reconciliation of monies received in line with customer remittances. To record and manage all customer queries and disputed invoices. Assist in the management and responses to the central Credit Control email address To ensure customer database is accurate and up to date along with the filing and maintenance of relevant associated filing. To refer accounts, where appropriate for litigation To ensure maximum efficiency of the Aged Debt by liaising with local branches, including a monthly meeting with each Business Manager via telephone or face to face To visit customers where necessary to ensure smooth running of the account / build relationships and to aid credit assessment Regular visits to assigned branches and attendance of quarterly meetings held by Group Credit Manager and bi monthly ledger reviews with Team Leader Ad hoc duties as assigned by the Group Credit Manager / Assistant Credit Manager / Team Leader PERSON SPECIFICATION Essential: Excellent communication skills, including the ability to negotiate Excellent customer service skills Excellent interpersonal skills Good numeracy skills Ability to work in a team environment Ability to work under pressure and work to strict deadlines Ability to gauge different situations and behave accordingly Strong and adaptable personality Good organisational & time management skills Desirable: Commercial B2B credit control experience in a relevant fast-moving environment with the confidence & ability to place pressure tactfully on individuals / companies who owe money Credit assessment knowledge Ability to explain financial issues to others in a simple yet direct manner Intermediate or above Excel skills An understanding of double entry bookkeeping Knowledge of Microsoft AX Dynamics / similar system Study within the CICIM qualifications supported and available 47192BR INDCC