Procter has provided training, development and culture change solutions in the Service Delivery industry for the last 30 years. This has included working with both private and public sector in a variety of service environments, which means that we have a wealth of good practice to share.
Our clients predominantly come to us with a requirement to deliver business results through creating motivated engaged and loyal people. We have a proven track record of success in helping to develop coaching cultures.
Our straightforward approach centres on working initially with the senior management team to understand their vision, evaluating this against what’s actually happening and then co-designing a programme of development to close the gap.
A crucial part of our intervention is that we encourage your people to make these changes themselves, so that new ways of doing things become an integral part of your culture.
The main business outcomes our clients enjoy centre around improved productivity, greater people engagement and improved customer satisfaction. Whether it’s in an established environment or a new one, our clients rely on us for our ability to change mind set and attitude and deliver return on investment.