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1st Line Helpdesk Support Analyst - Internship

Salary: £18,564

Location: London

Application Deadline: EXPIRED

Job Type: Internship

Contract Type: Internship

The job

Summary of the job role


The Medical Defence Union have a paid internship opportunity for an IT / Computing (or related subject) student to work with us in our Canary Wharf office for a fixed 12 months period in our IT Help Desk team.


We are looking for candidates that have a passion for customer service and relish the challenge of working in a fast past environment.


This opportunity will provide the successful candidate great experience in the IT sector with invaluable training on the job with exposure to latest technologies.


Key Accountabilities

  • Responding to IT support queries and requests from staff

  • Install and configure IT hardware and software

  • Administration duties in line with the daily checks

  • Provide staff training where required

  • Logging and updating tickets on the IT ticketing system

  • Liaising with third parties to arrange appointments and external support

  • Ensure IT policy and procedures are adhered to by the business to ensure the integrity of the network

  • Starter / Leavers account management

  • Maintain a high degree of customer service

  • Represent and portray the IT Department in a positive manner at all times

  • Escalation of incidents and queries to the relevant team / colleagues / manager


Qualifications, Skills and Experience

  • IT/Computer specific qualification or studying towards.

  • Basic knowledge of IT Hardware and systems

  • Good listening and communication skills

  • Passion for great customer service

  • Technical aptitude for learning and applying new technology

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